What type of appointment can I book?
We are only taking wedding dress appointments at the moment. Bridesmaid dresses can be ordered instore or online, but we are not offering bridesmaid appointments at this time.
Who can I bring to my appointment?
We ask you only bring one guest with you to your appointment in line with social distancing guidelines, but don’t worry you can share your experience via your virtual entourage!
I don’t have an appointment; can I visit the store anyway?
Of course! However please note, we are prioritising appointments and may not be able to accommodate a wedding dress appointment without a prior booking. We may have government guidance on the number of people we are allowed instore and therefore may not be able to accommodate your visit without an appointment.
I have a Click & Collect order; do I need to book an appointment?
No, we have it covered! Our Bridal team will contact you to arrange a convenient time to try on and collect your Click & Collect order as soon as it arrives instore.
What is your instore policy for appointments?
Currently, we are awaiting further government guidance, but we are already limiting and managing the number of people instore via our appointment booking’s and virtual entourage policy. We understand this is important to all our customer’s and once we are open our Bridal Team will update all brides with our policy ahead of their appointment.
What underwear should I wear?
A good fitting and supportive bra is essential, ideally it's best to wear a strapless bra, especially if you will be trying on strapless wedding dresses. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses, they really won't mind what you wear, but you might feel a little self-conscious if you've not planned your underwear!
What changing facilities do you have?
We have plenty of large dressing rooms at all of our stores with lots of large mirrors. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses.
How much are your dresses?
All of our wedding dresses are priced between £79 / €79 and £599* / €599* (*Excludes Platinum Edition). All of our bridesmaid dresses are £79.99 / €89.99.
Do you sell accessories?
We have an excellent range of bridal veils, underskirts, tiaras, hair pieces, bridal belts, jackets and other items to complete your look. We also have large storage boxes for post-wedding storage and compact travel storage boxes that are sized for cabin acceptance onto flights. You can view some of our accessories in the accessories page of this website.
What is your returns policy?
Refunds are considered on an individual basis. In all circumstances, we will only consider a refund if the customer has notified us of the wish to return the dress within 7 days of purchase and the dress is returned to us in its as-sold condition in the original packaging within 14 days of the date of purchase. Proof of purchase will always be required. Refunds will not be provided after the date of the wedding and cannot be given on dress bags or other items that are considered used. Refunds will not be considered for any items that have been further discounted due to imperfections. Please see our full terms & conditions.
Which designers do you stock?
All of our wedding dresses are designed by our highly experienced in-house Bridal Designers based here in the UK. We only stock our exclusive collections; The Signature Collection, Anna Sorrano, Viva Bride, Bellami and Heidi Hudson. We also stock accessories from our Amixi range.
Do you have a brochure and can you send me some pictures of your dresses?
We only stock a limited number of each style and therefore we do not produce a brochure. We carry such a huge range of styles and designs and we are sure to have many dresses that suit your individual requirements. We have images of our gowns on the wedding dresses page of our website and often our Facebook and Instagram pages will have the most up to date dresses.
Can I take photographs?
You are very welcome to take photographs of our gowns, though we do ask that you are considerate of other customers in the store who may not wish to be photographed.
Your dresses are sold off the peg so what if I find one I like but need time to think about it? Will you sell it to someone else?
Buying your wedding dress is a big decision and once you have found your perfect dress you may want a little time to think before committing to buying it. We are happy to place one wedding dress on reserve for you for two weeks to provide you with some time to consider your choice. There is a charge of £50 / €55 for this service which is treated as a non-refundable deposit, but it will be deducted from the price of the gown should you decide to go ahead with the purchase. If you decide that the dress is not the right one for you, we can transfer the deposit to another dress.
How many dresses can I try on?
You are welcome to try on as many dresses as you like! We have a very informal approach and we encourage you to try on a wide variety of shapes and styles as you may be surprised as to what style of wedding dress suits you best. We ask that you to select up to four dresses at a time to take into the dressing room but if you don’t find ‘The One’ amongst the first four, you are welcome to select another four dresses and keep going until you are worn out!
How do I find you?
We have bridal stores nationwide and you can find the full details on the store finder page of this website.
What is your payment policy?
Payment can be made via all major credit and debit cards and cash is also accepted.
Can I bring some champagne or bubbly with me to celebrate while I try dresses on?
As bridal fabrics are very delicate, we do have a policy of no food or drinks around the wedding dresses. We appreciate that selecting your wedding dress is a very special event and our staff will do everything they can to help you on the day. We can also recommend some lovely local places that you can go to for a special drink, lunch or maybe even afternoon tea or dinner in the local vicinity.
Do you do wedding dress alterations?
We do not undertake dress alterations ourselves, however we can recommend the services of several highly experienced bridal seamstresses and we will provide the contact details to our customers in store. Our staff are very knowledgeable of what alterations can and cannot be undertaken and will advise you accordingly.
Who can I bring with me?
We ask you only bring one guest with you to your appointment in line with social distancing guidelines, but don’t worry you can share your experience via your virtual entourage. Learn more
Do you re-sell wedding dresses or sell second hand dresses in any of your stores?
No, we do not buy back or re-sell (either pre-worn or new) wedding dresses. All our dresses are designed by our in-house team and then sold off-the-peg so you can take your dream dress home the same day.